Terms and conditions

About us


TARTUFI ISTRA – company with fresh truffles and truffle products


Address: Matka Trinajstića 3A, 52420 Buzet

Phone:  +385 91 2598 225

E-mail: web-shop@tartufi-istra.com

OIB: 89598865415


Web shop working hours: 00-24h

 About our products:

Tartufi Istra is a web shop specialized in selling truffles and truffle products


All prices on tartufi-istra.com are in kuna (kn) with taxes included.  Delivery expenses are not included in the price. Tatrufi Istra has the right to change prices at any moment.


Our company operates according to Croatian laws.

Online Payment safety


Payment methods


Tatufi Istra online store accepts these payment methods:

Card Payment – Maestro, MasterCard, Amex, Diners and Visa

PayPal account

Cash on delivery

Direct bank transfer


CorvusPay keeps all your card data safe from the moment you fill out the CorvusPay form. Card data is transferred encrypted from your web browser to your bank card. We never get access to your payment data of your credit card. Also, the data is unavailable to CorvusPay employees. The isolated core is being transferred singly, managing sensitive data and keeping it safe.


The payment form is SSL transport code secured. All collected data are additionally protected by encryption, by an encryption device certified by FIPS 140-2 Level standard.

CorvusPay  satisfies all requests about safety measures of online payment by major credit card brands,  operates by – PCI DSS Level 1 – norm, the highest standard of bankcard safety. By paying with credit cards in 3-D Secure program, your bank validates your credit card and confirms your identity by token or password.


CorvusPay considers all your information as banking secrecy and treats is as such. The data is used only in payment purposes. Your sensitive data is completely safe, and their privacy is guaranteed by the latest protection mechanisms. Only the necessary data is collected, according to online payment requirements.

Safety control and operative procedures used on our infrastructure grant immediate safety of CorvusPay system. Rigorous access control, regular safety measures, depth checks to prevent vulnerability, information and safety regulation keep our system updated to protect your personal card data.

Thank you for using Corvus Pay



Delivery is done within a couple of day (depending on your hometown/country). It is a door to door delivery. In case of unsuccessful delivery, when a shipment is returned an additional cost is not added.

The price of delivery is automatically calculated on the site, depending on size and distance.

If the customer does not receive the package, he has to notify the seller so he can find the goods, or send another package.


The goods are sent a couple of days after placing the order (work days). Immediately after sending the goods, you receive a code so you can track your shipment at any time. The goods will be delivered within five work days from sending the goods.


The customer agrees by buying the product to give a phone number to make the delivery faster and easier.





According to consumer protection law, the consumer has a right to reclamation. The reclamation is valid if it is in the consumer protection law. The consumer has to return the product at predetermined time to a predetermined address. The seller has to replace the product or return the money within 14 days from receiving the reclamation.


All reclamations will be received at: web-shop@tartufi-istra.com.



Unilateral termination of contract


The consumer can terminate the contract unilaterally, 14 days within making or receiving the contract. 


The right to terminate the contract starts from the delivery date, or  personal  acquiring of the product.


To  achieve the  right to unilateral termination, the consumer has to deliver a written notice of termination. It has to be written on a permanent media, and have all the data it requires. It can be delivered via email or mail.


Cash return can be made only after the goods have been returned or if we have gotten a proof that the goods are being sent back.


You can fill out an online unilateral termination of contract and send it to us.


We will send you a conformation via email


Download the unilateral termination of contract


Internet Dispute Resolution

Special regulation of the European Union, dated 15 February, throughout the EU, online purchase-related disputes

This means that if you encounter a problem during online purchases within the EU (a defective product, the impossibility of replacing the product, etc.), you can submit a complaint through the link above.

The platform can be used by consumers and merchants, and the complaint can be submitted to any of the 23 official EU languages.